Returns & Exchanges

At CHARCOAL, we want you to love your fit. If you are not completely satisfied with your purchase, you can return or exchange any unworn items with tags attached within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging and include the packing slip provided in your digital return confirmation.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund or store credit will be processed within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing