Frequently Asked Questions

Everything you need to know about your CHARCOAL shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund may incur a small processing fee.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How should I care for my CHARCOAL garments?

To maintain the quality of our fabrics, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions are located on the inner label of every piece.

Can I track my order in real-time?

Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.